K-ETA Blog

K-ETA Blog

[K-ETA] FAQ about Korea Mobile Phone (Cell phone)

Q Where can I receive potable WIFI?

After arriving at the airport in Korea, visit the store and show your reservation number to open.

● Incheon International Airport - Terminal 1 / 1st floor – ‘Arrival Hall’

Numbers 6-7 on the 1st floor. ,between 9 and 10/ return is in front of counter H on the 3rd floor

Opening Hours - Location between Gate 10 and Gate 11: 24 hours

Between Gate 6 and Gate 7: 1:00pm – 10:00pm

● Incheon International Airport - Terminal 2 / 1st floor – ‘Arrival Hall’

Between 4 and 5 on the 1st floor / Return to LG U+ in front of Paris Paget on the 3rd floor

Hours of operation - 24 hours

● Gimpo International Airport - Near Gate 1 on the 1st floor of International Flights

Operating Hours - 6:30 am - 11 pm

● Gimhae International Airport - Near Gate 3 on the 1st floor

Hours of Operation - 6:30 am - 10 pm

Q Can I get a refund if I cancel my mobile service reservation?

Yes. In case of cancellation, the payment amount will be refunded within 15 days according to the policy of the credit card company.

Q Can I move esim to another device?

Downloaded eSIMs cannot be moved to another device.

Q What is the data rate?

High-Speed Internet – 4G/LTE network technology provides 10x faster internet speeds than 3G, with peak download speeds of up to 50mbps.

Q What are the advantages of mobile wifi?

- LTE speed data is available anywhere in Korea.

- Several people can use it at the same time with one mobile Wi-Fi.

Q How can I get mobile SIM service for travelers?

You can add USIM service on our K-ETA website.

If you apply for and join k-eta, you can receive a 15% discount.

If you enter the desired date and time at the hotel or address you wrote on the application form, a staff member will visit and open the service.

Q Please let me know which devices support eSIM.

APPLE (Apple): iPhone XR/XS, iPhone 11,12,13,14 series, iPhone SE 2, etc.

SAMSUNG (Samsung) : Galaxy S20, Galaxy Note 20, Galaxy Z Flip, etc.

Others : Huawei P40, etc.

Please check the information from your phone manufacturer to see if eSIM is supported for recently released devices not listed above.

Q How do I set up eSIM?


1. Settings - Cellular

2. Add a cellular plan

3. Reading QR Code

4. Cellular plan added


1. Settings

2. Connect

3. SIM card management

4. Add mobile plan

5. Using QR code

6. Reading the QR code

Q How many can each person purchase?

The maximum number of purchases per passport is 3.

I have a question about K-ETA .

Where can I ask ?

Click the link below ask you question about K-ETA

Don't hesitate to reach us ! :)

contact us : https://ketakor.com/support-ticket.php

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